Return & Refund Policy
At MuchMy, we want customers to shop with confidence. Eligible unused items can be returned within 15 days of delivery, subject to our return conditions.
WhatsApp Support Shop NowOUR RETURN PROMISE
Simple returns for eligible items
MuchMy accepts returns for eligible items within 15 days from the date the order is delivered to the customer.
To be accepted, the product must be unused, in its original condition, with original packing, tags, labels, and accessories. Items that are opened, used, damaged, or not suitable for resale cannot be accepted.
RETURN CONDITIONS
Items must meet these conditions
Within 15 Days
Return requests must be made within 15 days after delivery.
Unused Item
The product must not be used, worn, washed, damaged, or altered.
Original Packing
Original packaging, tags, labels, and accessories must be included.
Resale Condition
The item must be in a condition that can be sold again.
NON-RETURNABLE ITEMS
Items we cannot accept for return
For safety, hygiene, and resale reasons, some products cannot be returned or refunded.
We cannot accept returns for used items, opened items, products without original tags or packaging, products that cannot be repacked like the original condition, and hygiene-sensitive products.
Hygiene-sensitive items may include lingerie, bras, makeup, beauty products, personal care items, and any other product that cannot be resold for hygiene reasons.
REFUND PROCESS
How refunds are processed
Card Payments
If you paid by card, the eligible refund amount will be returned to the original payment card.
Cash on Delivery
Cash on Delivery orders are refunded as Muchmy Wallet Credit. We do not provide cash refunds for COD orders.
Refund Amount
Only the amount paid for the returned item, including the tax paid on that item, will be refunded.
DISCOUNTS & COUPONS
Refunds are based on the amount paid
If a discount, promotion, or coupon was applied to the order, the refund will be calculated based on the actual amount paid for the returned item, not the original selling price before discount.
EXCHANGE POLICY
We do not process direct exchanges
MuchMy does not directly exchange items. Customers should return the eligible item first. After the refund is processed to the original card or MuchMy Wallet, the customer can place a new order for the preferred item.
FAQ
Frequently Asked Questions
How many days do I have to return an item?
You can request a return within 15 days from the date your order is delivered.
Can I return a used item?
No. Used, worn, washed, opened, or damaged items cannot be returned.
How are Cash on Delivery refunds processed?
Cash on Delivery refunds are issued as MuchMy Wallet Credit, which can be used for your next order.
Do you offer cash refunds?
No. MuchMy does not offer cash refunds for Cash on Delivery orders.
Can I exchange an item?
We do not process direct exchanges. You can return the eligible item and place a new order.
Which items cannot be returned?
Used items, opened items, items without original packaging or tags, and hygiene-sensitive products cannot be returned.
Need help with a return?
Contact MuchMy on WhatsApp and our team will guide you through the return process.
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