Return and refund policy

MuchMy.com Return & Refund Policy

Our Commitment to You

• At MuchMy.com, we want you to be completely satisfied with your purchase.
• We understand that sometimes an item may not be what you expected, and we are here to make the return process as simple and seamless as possible.
• Our policy is designed to be fair and in accordance with the consumer protection laws of the UAE.

15-Day Return Policy

• You have 15 days from the date you receive your order to return an item for a refund or exchange.

To be eligible for a return, please ensure that:

• The item is in the same condition that you received it: unworn, unused, and unwashed.
• The item is in its original packaging.
• All original tags and labels are still attached.

Items Not Eligible for Return

• For hygiene reasons, the following items cannot be returned or exchanged:
• Jewelry (earrings)
• Personal care and beauty products that have been opened or used.
• Items that are marked as "Final Sale" cannot be returned or exchanged.

How to Initiate a Return

1. Contact Us: contact us at muchmy.com or direct whatsapp +971509956455.
2. Return Proccess: To start a return proccess from your account and provide your order number and the reason for the return.
3. Arrange for Pickup: Once your return is approved, we will arrange for our courier to collect the item from your location anywhere in the UAE, free of charge.
4. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility conditions.

Refunds

• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
• Please note that it may take some additional time for your bank or credit card company to process and post the refund.
• As our shipping is free, you will receive a full refund for the item's purchase price.

Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures that you receive your new item as quickly as possible.

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us immediately so that we can evaluate the issue and make it right. We will arrange for a free return and will send you a replacement or issue a full refund.

Note

• If there are any issues or difficulties with creating a return request through the website, customers can contact our customer care team directly for assistance. Thank You!