Ordering

How do I place an order?

- Select the product of your choice from our wide selection. Then add the product to the cart and log into your account to place the order.



Can I cancel my order?

- Yes, the order can be cancelled as long as it’s not shipped.

How do I access my order history?

- Click on My Account link curated at the top of the homepage. Once you arrive at the dashboard click on Order History to view previous order details

Can I modify the order after the payment?

- Unfortunately, you would not be able to modify the order once the payment is made.

How do I know if my order has been processed?

- You will receive an email confirmation shortly after the order is processed.



Payment

How much will I be charged for shipping?

Muchmy.com offers local delivery within United Arab Emirates. In 20 AED
Are your prices listed in international currencies?

- All prices are listed in the currency of the country you have selected as mentioned below:

UAE: AED

International: USD

What forms of payment do you accept?

- We accept Cash, VISA, Mastercard, Apple Pay, Google Pay

Do you offer cash on delivery?

- Yes, we offer cash on delivery for orders less than AED 5000 or equivalent currencies in other countries.

When do you charge my credit card?

- When you click on the button ‘Place Order’

Do you provide itemized receipts?

- Yes, we provide itemized details for each order by email. You can also find order details in My Account under Order History.

How is VAT calculated?

- 5% VAT is included in the price of each product on www.muchmy.com

Delivery

Where does muchmy.com deliver to?

- muchmy.com delivers to all UAE addresses which are covered by third party. If there are certain cases where deliveries cannot be made, our team will contact you and an alternative arrangement will be made.

How long does it take to receive my order?

- Muchmy offers local delivery within United Arab Emirates within 48 hours.

How do I authenticate my identity at the time of delivery?

- At the time of delivery, we will ask for proof of identity such as a valid photo ID card or photo of passport. In case a hard copy is not available, the messenger will take a picture of the document. As a regular process, the image is deleted from the camera once it has been filed in our records.



Returns & Exchange

What is your return/exchange policy?

- We believe that you will be delighted with your item but there may be occasions where you feel it necessary to return an item.

You may return undamaged and unused items within 14 days of their delivery date.

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate to the extent you bring it back to us at the locations listed below within 14 days from receipt.

What do I need to present to return an item?

-To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.

What is the process of returning an item?

- Kindly follow the steps below to return an item:

Contact us to report and arrange a pick up for the items.
Wrap your items in their original Delivery packaging along with your invoice.
An authorized staff member will take your package and qualify your items.
Once qualified, you may decide to choose another item from the store or opt for e-store credit.
If you have any questions, you can contact us through Much My help widget at the right bottom of the page or email us at info@muchmy.com

I cancelled my order before receiving the product, how can I get a refund for my online transaction?

Please reach out to info@muchmy.com and the amount will be credited back into your account within 6-7 business working days upon confirmation.




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